Legal information — Dealpoint
Dealpoint provides mobile and studio car detailing services across Australia. The following sets out our terms, consumer rights under Australian law, refunds, liability limitations and dispute resolution procedures.
- Business: Dealpoint
- ABN: 83 123 456 789
- Address: 18 Smith Street, Fitzroy VIC 3065
- Telephone:+ (61) 45 793-82-61
- Email:Dealpoint@outlook.com
Australian Consumer Law (ACL) — Important summary
Our services are provided in Australia and are subject to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). ACL provides guarantees that cannot be excluded, including that services are rendered with due care and skill and match the description provided.
Where a failure to comply with a consumer guarantee is substantial, you may be entitled to remedies such as a repeat performance or refund under the ACL.
Service terms, warranties & refunds
- Bookings: Confirmed bookings require a deposit where indicated. Cancellation less than 24 hours may incur a fee.
- Warranties: Manufacturer or product warranties (eg. ceramic coatings) remain with the product supplier. Dealpoint provides workmanship warranty where applicable; details are provided with each service quote.
- Refunds: Statutory rights under ACL apply. For non‑statutory refunds we assess on a case-by-case basis; please contact us with evidence (photos, invoice).
Quick notes
Estimates: Quotations are valid for 30 days.
Payment: Card, bank transfer or cash on completion.
Liability and disclaimers
To the fullest extent permitted by law, Dealpoint limits liability for loss or damage arising from our services. However, nothing in these terms excludes liability for death or personal injury caused by our negligence or for rights which cannot be excluded under ACL.
Customers must advise us of pre-existing damage, faults or modifications. We are not responsible for latent defects in vehicle parts or pre-existing paint conditions that affect outcomes.
FAQ & Common issues
Complaints & escalation (AUS)
We aim to resolve complaints promptly. For formal complaints please provide:
- Invoice or booking reference
- Clear description of issue and dates
- Photographic evidence where applicable
If you remain unsatisfied after our internal process, relevant external bodies include:
- State/Territory consumer protection agencies (eg. Consumer Affairs Victoria)
- Australian Competition & Consumer Commission (ACCC) — www.accc.gov.au
Intellectual property & website use
All content on this site is owned or licensed by Dealpoint. You may view and print pages for personal, non-commercial use. Reproduction, modification or commercial use without written permission is prohibited.
| Item | Policy |
|---|---|
| Third-party links | Not endorsed; use at your own risk |
| Privacy | See our Privacy Policy |
| Governing law | Victoria, Australia |
Photos & evidence gallery
